Inside Sales Coordinator (Telesales)
Join to apply for the Inside Sales Coordinator (Telesales) role at Carrier Climate Solutions Transportation.
Location: Telford, on site. Contract: Permanent, full‑time.
About the employer: Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessmann combines innovative technology with a strong commitment to environmental responsibility, sustainability and comfort. They serve residential, commercial, and industrial markets worldwide with heating, cooling, ventilation, and energy systems.
About The Role
The Internal Sales Coordinator serves as a link between our internal functions, customers, and the external team. This role is designed to drive sales growth through proactive engagement and to optimise the effectiveness of our external sales force by providing administrative and active CRM support. The goal is to enhance overall customer satisfaction and contribute directly to our sales targets.
Responsibilities
* Generating leads through sales calls to potential prospects, developing relationships from the first contact, and nurturing them through the sales cycle.
* Maintaining strong external relationships with customers, including existing and new installers, contractors, distributors, and wholesalers.
* Collaborating daily with the External Sales Team for lead and opportunity handover or follow‑up, regional knowledge sharing, information exchange, and general support.
* Working closely with the Marketing Team on lead generation initiatives, marketing campaigns, and opportunities identified during customer events.
* Coordinating with Technical Support/After‑Sales for complex product inquiries, troubleshooting, and issue resolution.
* Liaising with Logistics/Operations for order tracking, delivery schedules, and stock availability.
* Communicating with Finance/Accounts regarding invoicing and credit control matters.
Qualifications
* Demonstrate excellent verbal and written communication skills.
* Identify and convert sales opportunities while building strong rapport, negotiating effectively, and closing deals successfully.
* Ensure a high level of customer service when selling high‑premium products.
* Be resilient, adaptable, with attention to detail.
* Learn quickly and understand technical product information related to heating and cooling systems to support cross‑ and up‑selling.
* Be IT literate.
* Collaborate effectively and support the objectives of the external sales team.
* Work independently, take initiative, and manage your own workload efficiently.
* Speak fluent English.
Benefits
* Pension scheme
* 25 days of holiday + bank holidays
* Private medical & dental care
* Life insurance
* Comprehensive onboarding training
* Small but supportive team
Our Commitment
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Wholesale Building Materials.
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