Overview
Join to apply for the Tenancy Services Officer (Part-time) role at Midland Heart.
Are you someone who thrives in fast-paced environments and wants to make a real difference to people’s lives? We are seeking a customer-focused individual to join us as a Tenancy Services Officer.
Life as a Tenancy Services Officer is challenging—the role is intensive and supports some of our most challenging and vulnerable customers. It is also rewarding and dynamic, with ongoing support from a close-knit team.
Responsibilities
* Deliver excellent housing management services, reducing the risk of tenancy failure through proactive interventions, safeguarding, and tailored support.
* Manage a varied caseload of tenancy breaches, anti-social behaviour, safeguarding, and fraud, ensuring fair and sustainable outcomes.
* Work collaboratively across teams and with external partners (e.g. police, statutory agencies, contractors) to safeguard customers, protect assets, and tackle key tenancy-related issues.
* Provide a responsive and coordinated response to tenant queries, ensuring that the tenant remains at the centre of all decisions.
We operate a true hybrid working model; you will have a balance of remote and onsite working. Our Tenancy Services Officers cover a wide geographical patch, so you must be able to travel across the Midland Heart portfolio.
Qualifications & Experience
* Experience dealing with tenancy-related matters within a housing environment, including anti-social behaviour and safeguarding concerns.
* Experience addressing challenging customer behaviour.
* Experience managing a complex, high-volume caseload.
About Midland Heart
We are a large and ambitious housing organisation dedicated to providing more people with an affordable place to call home. We value diversity and strive to offer a great place to work where you can develop your potential.
We are proud to be named in the Sunday Times Best Places to Work list, within the Big Organisations category.
How to Apply
To apply, upload a copy of your CV highlighting the skills, experience, and behaviours you can bring to the role. Click on the candidate information below for a full Role Profile. We reserve the right to close recruitment activity if an appointment is made prior to the advertised date.
We are proud to be a Disability Confident Employer. If you would like to discuss any adjustments you might need to be successful in this role, please contact us.
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