Job Description
Location: Trafford Park
Salary : £23,796
Consultants : Cassidy Pinder & Ben Harrison
Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team.
Working hours are Monday - Friday 8:30am - 5pm
What you can expect:
* Transport links
* Onsite free parking
* Career progression
* Fun and friendly work environment
Responsibilities:
As Customer Service Execuitve, you will ensure timely and accurate movement off freight and information while providing excellent customer service to both internal and external customers within the Road Freight Department.
* Ensure information on invoices is correct
* Weekly completion of KPI reports
* Handling customer calls and queries
* Track and Trace of inbound shipments
* Ensure excellent customer service to maintain customer satisfaction and retain customers
* Maintain good relationships with internal stakeholders
* Maintenance of customer records
* Handle all complaints and escalated cases until customer is satisfied
Profile:
The Ideal candidate will have -
1. Exceptional organizational skill...