Customer Success Executive - Fully remote - 30 hours per week
Our client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to £33,500 pro rata dependent on experience.
Customer Service Executive responsibilities:
Assist customers with travel advice, bookings, and questions across phone, video, email & social channels
Deliver confident, thoughtful service that anticipates needs and inspires trust
Build lasting relationships with local agencies worldwide
Handle feedback and complaints with empathy and precision
Collaborate with internal teams and agencies to provide timely, fair solutions
Monitor and respond to reviews on platforms like Trustpilot,
Customer Service Executive skills required:
Solid experience in customer service or travel industry
Excellent communication skills both written and verbal - German is a bonus
Calm under pressure, with excellent interpersonal skills
Experience handling complaints and intercultural communication
Familiar with Google Suite, project management platforms
Additional information:
Fixed term contract - 30 hours per week inclusive of 4hrs work on Sundays
A well set up remote work environment and supportive team
26 days holidays per year + public holidays
Salary up to £33,500 pro rata dependent on experience