SCUK MI Operations ManagerCountry: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.
We are currently looking for a MI Operations Manager to join our Operational Transformation & MI department. This role will drive the implementation and management of the MI transformation strategy across SCUK’s operation involving managing a team of MI & Planning Managers who will control and develop the associated reporting solutions.
Please note this role is a hybrid role with at least days a week in the Redhill office. Remote workers will not be considered.
What you’ll be doing:
1. Lead the automation of MI reporting and design and implement self-service BI tools to empower business users with real-time insights
2. Lead a team responsible for MI reporting, data automation, and process optimization ensuring alignment with organisational goals and objectives
3. Oversee the development of dynamic dashboards in Power BI, or similar tools
4. Develop automated data extraction, transformation, and loading (ETL) processes
5. Ensure data accuracy, integrity, and consistency across all MI and reporting outputs
6. Establish best practices for data governance, security, and regulatory compliance specifically surrounding Consumer Duty and GDPR
7. Oversee the transition from manual spreadsheets to centralized, automated data models
8. Deal with or escalate any identified risks in relation to Santander Consumer risk policies
9. Ensure compliance with SCUK and San UK data and change governance frameworks
10. Represent Operational MI for various forums and supports with insights for change programmes
11. Work with senior leaders to understand reporting needs and develop automated solutions
12. Act as the bridge between IT, operations, and business teams, ensuring alignment on reporting requirements
13. Provide training and upskilling to team members on data automation tools and techniques
14. Conduct thorough development and performance evaluations to maximize team potential and address areas for improvement
15. Identify opportunities for robotic process automation (RPA) or AI-driven automation in reporting
16. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
What we’re looking for:
17. Has excellent analytical, problem solving and conceptual skills in order to develop strong methodologies and create sustainable reports
18. Master of the art of data visualisation. Has the ability to create clear and engaging visualisations to present data in a meaningful way
19. Has a strong command of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas) and as advanced knowledge database interrogation & programming skills
20. Understands data security and compliance standards to protect the integrity and confidentiality of data
21. Has experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues
22. Has a natural skill to convey complex data structures/formula’s/findings to non-technical stakeholders in a clear and understandable manner
23. Has a proven grasp of data structure and databases, is able to handle large volumes of data using experience/knowledge of SAS, SQL Server and Business Objects
24. Proven experience in managing a skilled and high functioning team with varied ways of working, utilising colleagues’ skillsets and expertise
25. Able to interpret requirements from a set strategy and push through to completion and relay that direction to team members
26. Sound ability to plan and organise own workload as well as the teams workload aligning to the strategic vision of the business
27. Exemplary attention to detail from identifying errors in reporting, trends as well as a keen eye for aesthetics within reporting dashboards and packs
We have a range of benefits available which include:
28. Competitive salary of £,- £, dependent on experience
29. days holiday per annum, plus bank holidays
30. Annual bonus based on personal and company performance
31. Car allowance
32. Private medical cover
33. Generous pension contributions
34. Employee assistance programme
35. Enhanced family friendly policies
36. Sharesave scheme
37. Gym passes at a reduced rate for, gyms, leisure centres etc
38. Local retail and high street brands discounts
Equal Opportunities
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.