Overview
Guest Services Night Team Member at ibis, ibis Styles, ibis budget – Liverpool
Company: ibis Styles Liverpool Centre Dale Street – Cavern Quarter. Design economy hotel with a 60s-inspired decor, offering continental breakfast, inclusive WiFi, and a relaxed bar. Located near major Liverpool sights (Albert Dock, Mathew Street, Liverpool One, M&S Bank Arena, Liver Building, Cavern Quarter).
Hours and work location: shift patterns include night hours (typical 11pm–7am or 8am–4am), with late shifts available. Work location: On site in Liverpool, L2 2HJ.
What you will be doing
* Greet guests, check-in, respond to guest requests (including serving drinks and food), and settle accounts while providing exceptional service.
* Take initiative to tailor the guest experience and add a personal touch.
* Promote hotel facilities and look for opportunities to up-sell to enhance a guest’s stay.
* Care for the hotel and guests during the night and assist with breakfast setup in the morning.
Salary and Schedule
* Salary: £13.11 per hour.
* Hours: 8 hour shifts; night shift options; typical shifts include 11pm–7am or 8pm–4am; late shift 2pm–11pm available at £12.60 per hour.
* Schedule: 8 hour shifts; weekend availability; night shift included.
Qualifications and Experience
* Service-focused personality; experience is an asset.
* Fluency in English; additional languages are a plus.
Team and Work Environment
* You will be a key member of the night reception team and the face of the hotel brand, making guests feel at home from arrival to departure.
Benefits
* Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
* Free Bonus Breaks Voucher (complimentary stays in UK).
* Friends & Family Rates.
* 28 days of paid holidays per year (pro rata).
* Eye Test Vouchers.
* Staff Uniforms.
* Learning programs through our Academies.
* Cycle to work scheme.
* Employee Vivup program with direct access to GP and discounts.
* Discounted or free food.
* Company pension.
Employment Details
* Employment type: Full-time or Part-time.
* Job function: Management and Hospitality-related activities within the Night Reception context.
* Industry: Hospitality.
Additional
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