This is a newly created position for a Head of CRM to take hands on management over a large Zoho suite for an SME in Northampton. This role is paying £80,000 and will be 4 days a week in the office & 1 day a week from home. To be considered for this position, you will have a solid CRM solutions background within the Zoho ecosystem. This will include Zoho CRM, Zoho Creator, Zoho Analytics, Zoho Flow, Zoho Desk & Zoho Campaigns. Working in a team with 3 Zoho specialists you will be responsible for CRM implementation, development, integration & customisation. As Head of CRM you will work across the business working closely with stakeholders across sales, marketing, operations, finance & compliance departments, to help fully utilise Zoho. You will be responsible for optimising workflows, automation, data usability, establishing & maintaining CRM governance, CRM road mapping, CRM Best Practice, and overall CRM strategy. Based on the outskirts of Northampton you MUST have your own transport and be happy to do 4 days a week in the office. This role will be perfect for an Zoho specialist with a CRM agency background. My client is offering a salary of £80,000 generous bonus (circa 10%). If you are an experienced Zoho Head of CRM and you are looking for an exciting new challenge please send me your CV immediately.