Customer Service Specialist – Banking& Financial Services
Teleperformance certified as great place to work UK in2023! .At Teleperformance, we deliver an outstanding customerexperience, at every single opportunity, as a result of ourcommitment, passion and dedication toexcellence.
Dueto our success we have exciting opportunities in our Banking andInsurance sector – no previous experiencenecessary.
StartDates : Various2024
Salary : £11.44 perhour Location : Office Based inGlasgow Shifts : Varying shifts(Part Time not available) Training : 1-4weeks Contract :Permanent BackgroundChecking :
Right to Work in theUK Criminal RecordCheck CreditCheck Any other associatedchecks
**Please note we do not allow any time off/holidayrequests within the first 8 weeks to allow for fulltraining**
OurBenefits
* On-line recruitment process, withpotential job offer within 24 hours
* Refer & Earn Scheme – earn up to £900 for referringa friend to work for TP! And £300 for your friendtoo!
* 28 days’ holiday (including bank holidays), increasingto 30 days following your 1-year serviceanniversary
* Length of Service and monthlyrecognition awards
* Opportunities for career developmentand progression
* Employee welfare support with freeaccess to our Mental Health Employee Assistanceprogramme
* PensionScheme
SomethingExtra
Discounted holidays, flights andhotels
* Discountedutility bills
* Cineworldtickets - Up to 55% off
* Virgin Trains -20% off
* VirginExperience Days – 20% off
25% off O2 and 20% of EE MobileContracts
* Sony – 20% offMobile Phones
* Ray-Ban – 20%off
Skills needed to be a Customer ServiceRepresentative
A professional,polite and courteous telephonemanner
* Ability to deliverexcellent service with outgoingnature
Excellent verbalcommunication skills A good listener whocan convey empathy, patience andunderstanding Confident andproactive to deal with difficult situations andconversations High levels ofaccuracy and attention todetail
* Be driven to worktowards achievabletargets
Financial Sector - KeyResponsibilities
Provide exceptional and efficientcustomer service across our telephone, email, webchat and socialmedia channels Use yourproblem-solving skills to support our customers, resolve theirquery and create a positiveexperience Ensure that allcustomers are supported in accordance with regulatory requirementswhich aim to protect ourcustomers Have excellent attention todetail
* Beknowledgeable of our client’s process and products and how best tosupport the customer
You can follow uson:
- @TeleperformanceUK
-@TeleperformanceUK
-@TPmarketingUK