The Dispensing Assistant role is key within the dispensing team, working within clear boundaries under the supervision of a qualified Dispensing Optician or Optometrist. They will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. They are the essential link between the consulting room and the dispensing process for patient. Key Responsibilities • Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions. • Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements. • Handle financial transactions securely and accurately in line with company procedures. • Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties. • Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the Ipad when applicable. • Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction. • Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort. • Carry out minor spectacle and hearing aid repairs as required. • Address and resolve patient concerns promptly, escalating to qualified colleagues where appropriate