METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Inside Sales Service Coordinator
Are you ready to play a pivotal role in driving sales success? We are seeking a dynamic Inside Sales Service Coordinator to proactively support our field sales team, helping them boost efficiency and exceed revenue targets.
Our Opening and Your Responsibilities
* Support Field Sales Reps in generating sales revenue, including low-value quoting for existing customers.
* Manage and proactively maintain the sales pipeline through outbound calls and CRM updates.
* Qualify leads, generate and manage sales opportunities and quotes.
* Handle inbound enquiries via calls and emails for Product & Field (P & F) accounts.
* Build and nurture strong relationships with existing customers, managing quotations, spare parts, and post-sale queries.
* Identify cross-divisional sales opportunities through customer analysis.
* Prepare and deliver reports on overdue opportunities and sales activities.
* Achieve revenue targets for spare part sales within designated business units.
* Effectively handle customer objections, escalations, and complaints.
What You Need to Succeed
* Motivated, proactive and enthusiastic team player.
* Strong interpersonal and communication skills, including negotiating and listening.
* Experience working with KPIs and meeting targets.
* Customer-centric approach with the ability to sell to customer needs.
* Proven ability to build and maintain stakeholder relationships.
* Experience in a telephony environment and handling fast-paced, dynamic work.
* Strong organisational skills including effective time management.
* Good IT knowledge and data entry/analysis skills.
* Willingness and ability to learn about products and services.
Our Offer to You
* Annual leave starting at 25 days plus Bank Holidays, increasing to 29 days with service milestones.
* Family-friendly policies with flexible working.
* Support for individual learning and career growth.
* Option to buy or sell up to 5 extra annual leave days.
* Employee health and wellbeing programs including BUPA healthcare and Employee Assistance Program.
* Trustee-based pension scheme with life assurance coverage.
* Inclusive and fun culture with team-building and charity events.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Other – Industries: Appliances, Electrical, and Electronics Manufacturing
Location: Leicester, England, United Kingdom
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