Service Designer - GDS at IBM
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC allows you to work with leading professionals across multiple industries, improve the hybrid cloud and AI journey for innovative companies, and deliver solutions that drive meaningful business change. Curiosity, a constant quest for knowledge, and the opportunity to reinvent yourself are foundations for success here. You will collaborate with diverse teams, create creative solutions that impact a wide network of clients, and enjoy long‑term career growth in an environment that embraces your unique skills.
We Offer
* Many training opportunities from classroom to e‑learning, mentoring and coaching programs, and the chance to gain industry‑recognized certifications.
* Regular promotion opportunities to help you advance your career.
* Feedback and checkpoints throughout the year.
* Diversity & Inclusion as an essential component of our culture.
* A culture that welcomes your ideas for growth and innovation.
* Internal recognition programs for peer‑to‑peer appreciation and manager‑to‑employee acknowledgement.
* Tools and policies that support work‑life balance: flexible working, sabbatical programs, paid paternity and maternity leave, and an innovative maternity returners scheme.
* Traditional benefits: 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance, and a group personal pension plan (5 % of your base salary paid monthly).
Your Role And Responsibilities
We’re looking for Service Designers to join our mission to design and deliver excellent services for our clients. You will help define the capabilities needed to realize services that meet the needs of users and employees in thoughtful and innovative ways.
Responsibilities
* Define and implement service design strategies and methodologies across multiple projects and initiatives.
* Collaborate with user research to demonstrate and communicate insights to stakeholders, shaping strategic initiatives and the roadmap.
* Design concept journeys, blueprints, and roadmaps that elevate the user experience beyond individual products or services.
* Facilitate a collective understanding of the end‑to‑end, front‑to‑back experience by mapping orchestration of events at the intersection of technology, business, and design.
* Mentor and guide junior designers, fostering continuous growth and improvement.
To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and expertise in visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.
Preferred Education
Bachelor’s Degree
Required Technical And Professional Expertise
* Proficiency in service design methodologies and frameworks (e.g., Double Diamond, IDEO Viable Product Method).
* Ability to design and document service journeys, touchpoints, and interactions.
* Experience conducting user research, including interviews, surveys, and usability testing.
* Strong analytical skills to interpret research findings and translate them into actionable recommendations.
* Proficiency in creating wireframes, prototypes, and visual designs for digital and physical touchpoints.
* Familiarity with design tools (e.g., Sketch, Figma, Adobe XD) and design principles.
* Excellent communication and interpersonal skills for collaboration with cross‑functional teams.
* Strong strategic thinking and problem‑solving abilities.
* Ability to influence stakeholders at all levels and drive organizational change.
* Proven experience leading service design initiatives and projects.
Preferred Technical And Professional Experience
* Experience with user research methods and tools.
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
* Knowledge of UX design principles and practices.
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
* Passion for service design and continuous improvement.
As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, to be eligible for this role, you must have the valid right to work in the UK, be a resident of the UK with continuous residence for the last 10 years, and be able to hold or gain a UK government security clearance. Unfortunately, we do not offer visa sponsorship and have no future plans to do so.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
IT Services and IT Consulting
Location
Manchester, England, United Kingdom
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