To provide strategic leadership for engagement activities across Live Borders, ensuring effective marketing, communications, fundraising, digital, insight and engagement activity that builds strong relationships, grows audiences, enhances reputation and supports organisational sustainability. The post holder will set the strategic direction for engagement, lead the Engagement function, manage senior staff, and ensure activity is insight-led, audience-focused and aligned with corporate priorities. The role acts as the organisation’s senior professional lead for marketing, communications, engagement, brand and reputation, fundraising and service excellence. The role will be accountable for delivering excellent customer service across the company by setting a development standard and regularly monitoring net promoter scores. The role will be focused strategically on increased participation, widening participation from underrepresented groups andincreasing our income. As a member of the Senior Leadership Team, the role will support the CEO to deliver the Business Transformation Portfolio and will be accountable for leading projects. The role will also be a key part of setting and delivering strategic plans and the business case for the organisation.