Position: Fleet / Diary Coordinator Location: Dignity Funerals - Glasgow Care Centre, Clydebank. Job Type: Full-Time, Permanent. Salary: £28,188.28 per annum We're looking for an organised and proactive individual to join our team as a Diary Coordinator at our Care Centre in Clydebank. In this pivotal role, you'll ensure the smooth delivery of funeral services by expertly managing schedules, resources, and communications across our care centres. Based at our branch in Clydebank, you'll help oversee the logistical flow from first contact to final goodbye, coordinating vehicles, staff, and key documentation - all while maintaining exceptional standards of care and professionalism. Why This Role Matters At Dignity, we believe that every farewell deserves care, dignity, and respect. As a Diary Coordinator, you'll be instrumental in making that happen - ensuring everything behind the scenes runs smoothly, so our clients receive seamless service during life's most sensitive moments. The Role This is a highly responsible and dynamic position that requires strong coordination, problem-solving, and communication skills. You'll work closely with the wider team to manage schedules and respond to daily operational demands. Key Responsibilities: Create and manage rota schedules for fleet and personnel based on funeral volumes Oversee logistics for removals, funeral bookings, and transportation of the deceased Coordinate documentation and liaise with third parties (e.g., doctors) to ensure smooth operations Allocate resources efficiently and monitor costs, striving to minimise inefficiencies Maintain high standards in Health and Safety compliance across all working practices Support out-of-hours duties as required About You We're looking for someone who: Is goal-oriented and committed to delivering results under pressure Communicates clearly, confidently, and compassionately Can think critically and solve operational problems efficiently Has strong organisational skills and attention to detail Works well independently and as part of a team Is comfortable with digital tools and willing to learn new systems Is flexible and responsive to the changing needs of the service Understands the importance of empathy in emotionally sensitive situations What We Offer A meaningful career supporting families in difficult times Full training and opportunities for career development 30 - 33 days annual leave, inclusive of bank holidays Company pension, life assurance, and employee assistance programme Uniform and all necessary equipment provided Annual company bonus We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you. What are the next steps? To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch! About Us At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support. We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes: Our Crematoria and Memorials Group, managing 45 crematoria nationwide Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead The recently acquired Farewill, a leading provider of online wills and probate services Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond. FCA Statement Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. ADZN1_UKTJ