Key Responsibilities To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance. To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required. Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks. Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations. A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved. To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including: PPE Vehicles Ladders Regular HSE checks must be conducted with each engineer within the geographical contract area. Communication & Standards To confidently engage with client representatives and communicate relevant information through the correct channels. To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices. To recognise that honest reporting is essential for the development of engineers, the team, and the company. Customer & Quality Management To resolve any reasonable issues raised by tenants or clients. To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants. Training & Development To assess and mentor new starters and newly qualified engineers. Work Ethic & Flexibility To be self-motivated and capable of working unsupervised. To assess issues effectively and bring them to a swift resolution. There may be occasions where: Work outside normal hours is required Extensive travel across business areas is necessary Additional tasks outside this specification are assigned Performance & Continuous Improvement To ensure agreed targets are met and management systems are regularly updated. To fully research and understand each client’s contractual requirements. To actively seek industry updates and present these to the team during toolbox talks when required.