As an IT Technician, you will provide high-quality first-line technical support to staff and students, helping to deliver an outstanding digital learning experience. Working as part of a collaborative IT service team, you will support a wide range of technologies, from classroom devices and AV equipment to cloud-based Microsoft 365 services. You will be hands‑on, visible, and responsive, resolving issues quickly to minimise disruption to lessons and school operations.
Responsibilities
* Deliver first-line support via the IT helpdesk, resolving incidents and service requests efficiently
* Support classroom technology, including interactive displays, AV equipment, and teaching platforms
* Install and maintain desktops, laptops, printers, and other devices
* Manage user accounts in Active Directory / Entra ID and Microsoft 365
* Assist with network support (Wi-Fi, DNS, DHCP) and device deployments
* Maintain IT assets, ensuring equipment is secure, up to date, and fit for purpose
* Promote cyber security best practice and support safeguarding through appropriate monitoring
* Work collaboratively with staff, students, and colleagues across the wider trust, and work in a rewarding environment where your impact is seen everyday
* Offer opportunities for professional development and technical growth
* Contribute to improving digital learning for young people
Other things to know
* You’ll occasionally need to be flexible with working hours, for example to support projects or maintenance outside of the school day
* You’ll be expected to follow safeguarding, data protection, and health & safety policies at all times
* This role involves working closely with staff and students, so relationship-building is key
* This is a school‑based role, working within the school five days a week within core school house
Qualifications
* Knowledge of Windows 10/11, hardware troubleshooting, and Microsoft 365
* Basic networking understanding (e.g., Wi‑Fi, DNS, DHCP)
* Strong problem‑solving skills and the ability to prioritise effectively
* Clear communication skills, with the ability to explain technical issues to non‑technical users
* A proactive, reliable, and flexible approach to work
* Experience in a school or education environment, familiarity with tools such as Intune, and relevant certifications (e.g., Microsoft Fundamentals or CompTIA) would be advantageous
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