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Customer Team Leader, Houghton-le-Spring
Client:
Co-op
Location:
Houghton-le-Spring, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Job Description
Closing date: 05-05-2025
Customer Team Leader
Location: 1-3 Grangewood Court, Shiney Row, DH4 4RS
Pay: £13.65 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on making things fairer for our members and communities. We support your physical, mental, and financial wellbeing, and offer policies to help you through life events.
What you’ll do
* Provide friendly and helpful service, managing the store and handling challenging situations.
* Develop your team through coaching and training, fostering an inclusive culture.
* Ensure the store remains safe, legal, and operational.
* Manage stock accuracy and diligence checks to enhance shopping experience.
* Support your store manager and assist with HR processes.
* Introduce new products and services, encouraging team feedback.
* Build relationships and support the local community initiatives.
This job would suit people who have
* A genuine care for customers and members’ needs.
* The ability to balance leading/supporting and hands-on work.
* Great people skills and relationship-building abilities.
* Strong organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* Flexibility to work varied shifts.
Why Co-op?
* Paid training and support for career development.
* 30% discount in-store plus 10% on other brands.
* Pension scheme with up to 10% employer contributions.
* Wagestream app for accessing part of your pay early.
* 36 days holiday including bank holidays (pro-rata for part-time).
* Virtual healthcare services for you and your family.
* Employee assistance services available 24/7.
* Rota shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments where colleagues can reach their full potential. We celebrate diversity and reflect our communities. We make reasonable adjustments for disabilities and are part of the Disability Confident scheme.
When applying, you’ll be asked if you want to be considered under the scheme. We also provide online assessments as part of the application process, which take about 20 minutes.
We reserve the right to close the vacancy early.
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