Are you in a Customer Service role but you're looking for a job with more responsibility? Or perhaps you are already supporting with the sales process but you're looking for more growth opportunity? We are looking for an ambitious individual to join our successful and rapidly growing client.
This role requires a versatile individual with strong communication and negotiation skills, who can assist with a wide range of inquiries. The ideal candidate will be sales, customer-focused, adaptable, and able to handle a dynamic fast-paced environment.
The package:
Competitive salary up £30,000.00 - £35,000.00 per annum
12% annual performance bonus
Up to 6% pension contribution
25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
Life insurance
£600 annual personal development budget
Regular staff events
Opportunities for career growth and development.
Key Responsibilities
Contact customer and clients either by phone or email to discuss their requirements
Prospecting for new clients, generating leads, and converting them into customers
Managing customer/ client relationships, and achieving sales targets
Working closely with marketing and other teams to align sales efforts and ensure a cohesive customer experience
Following up with customers after sales to ensure satisfaction and address any issues
Maintaining accurate customer records, sales data - updating CRM salesforce
Maintain and update tracker spreadsheets effectively - looking at process and streamlining
Provide administration and customer services support to the Senior Planner and project co-ordinators
Key Requirements
Understanding of sales processes, techniques, and best practices
Verbal communication skills, including active listening, for confidently and clearly resolving queries
Written communication and accurate typing skills
Organisation skills for managing multiple customer queries simultaneously
Problem-solving skills for resolving complex customer queries
Keen to develop and grow your career
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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