Overview
All applicants will need a full UK Right to Work for the duration of the 18-month scheme. Security checks are required due to the sensitive nature of the work, and you will need to go through additional personnel screening and Government SC clearance. Watch this video to understand how the process works. Internal candidates will have to accept the Terms & Conditions of the Apprentice role, including salary and benefits. Accessibility support for candidates is available.
Responsibilities
* Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations, with no two days the same.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non-complex repairs.
* Engage directly with customers—talk through ideas, resolve issues, and ensure their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field-based role.
* Join a supportive team where full training is provided; technical passion and a proactive attitude matter more than prior experience.
What you’ll do
* Work on-site across different customer locations.
* Install, configure, and optimise BT products, apps, and services.
* Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.
What you’ll learn
* Hands-on field engineering and customer support experience.
* How to install and configure BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem-solving and customer service best practice.
* Technical knowledge of networking, cabling, and system setups.
* An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future-ready solutions.
Qualifications and requirements
* Candidates must reside within a 90-minute commute of the specified location to ensure effective coverage and personal wellbeing.
* Five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
* A full manual driving licence.
* A passion for providing a fantastic service to customers—this is the critical one.
* Willingness to learn, adapt, and embrace new technologies and challenges.
* A curious personality alongside problem-solving skills.
BT Group was the world’s first telco and has a long heritage in the sector. We are home to brands including BT, EE, Openreach and Plusnet, and we are focused on transforming our business while delivering value to customers and shareholders.
About the apprenticeship and training
This apprenticeship will last 18 months. You’ll spend a minimum of 20% of your working hours dedicated to learning and studying, and you’ll complete one study day per week. At the end, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located at Wyboston Lakes, Bedford (Firebrand Training, The Willows, Great North Rd, Wyboston MK44 3AL).
What’s in it for you?
* Huge discounts on EE & BT products including mobile and broadband—saving you hundreds of pounds every year.
* Online GP access (telephone or video) for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave to support colleagues who are caring for family or friends who are disabled, ill, or elderly.
* Volunteering days to give back to your local community.
* Optional private healthcare and dental coverage.
* Enhanced women’s health support, including help with menopause symptoms, cancer screenings, period care and more.
J-18808-Ljbffr