Customer Service Advisor up to £25k dependant on experience (April 2024) Customer service advisor with full training provided Monday to Friday 9am to 5:30pm (no weekend work) Overtime available at 1.5 x hourly rate Friendly team with no selling, no cold calling, we are not a call centre Regular salary reviews as your experience and skills grow Join our friendly team and assist our customers with their enquiries. You will be trained in the legal support services we provide to customers so you can answer phone calls, emails and online chat. You will also help process incoming orders, take card payments and carry out background checks on documents plus other varied tasks. Experienced customer service advisors or recent education leavers can apply as we will provide full training on all aspects of the role. You need to be confident on the phone, once trained, and a competent user of Microsoft Word and Excel. Hours and Benefits The position is offered on a full-time basis (40 hours per week but Part time will be considered) 20 days holiday statutory bank holidays per year on a pro rata basis Pension scheme Relaxed working environment No weekend work No shifts, just 9am - 5:30pm Monday to Friday City centre location, close to public transport and car parks Annual bonus program worth up to an additional £1,000.00 per year Starting salary based on experience and paid monthly. Opportunityto earn more as your knowledge of our services grows with training. Why SFS? We are a small family-owned company based in Coventry city centre. The business has been operating for more than 25 years and provides legal support services to new and existing customers. Our existing team are a mix of young recent education leavers and more experienced staff that are committed to the business, work well together and support each other during busy periods. The business has continued to grow and we are now recruiting new members to our team to ensure we maintain the high standards our customers have come to expect. How to apply? Email your CV and cover email to us.