Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure.
Key Responsibilities
* Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively.
* Resolve customer complaints and issues through effective communication and problem-solving skills.
* Maintain accurate records of customer interactions in our CRM system.
* Collaborate with fellow team members to enhance service delivery and customer satisfaction.
* Stay up-to-date with product knowledge and updates to support customers efficiently.
* Engage in training opportunities to continuously improve skills and service techniques.
* Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred.
* Previous experience in customer service or a related field is an advantage.
* Strong communication skills and a dedication to providing excellent customer support.
* Ability to maintain composure in stressful situations and manage conflicts effectively.
* Willingness to relocate and adapt to a new environment in Sofia, Bulgaria.
* Positive attitude towards personal growth and learning in an international workplace.
* Competitive Salary
* Monthly Performance Bonus
* Monthly Accommodation Allowance
* Fully Paid Relocation Package
* Fully Paid Training
* Private Gym
* And Much More....