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We are seeking an organised, proactive and commercially minded Team Leader to support National Account Managers in the Restaurants and QSR sector. This role focuses on project coordination, customer service excellence, and administration.
Key Responsibilities
1. Support National Account Managers with account coordination and reporting
2. Monitor and improve margin performance and stock movement reports
3. Handle credit control side notes within 48 hours
4. Deliver exceptional customer service and maintain strong client relationships
5. Coordinate product rollouts, refurbishments, and new site openings
6. Ensure accurate order processing, despatch and invoicing for projects
7. Liaise with internal teams, suppliers, and customers to ensure delivery targets
8. Maintain accurate project databases and provide regular updates
9. Delegate tasks to Account Coordinators and support their development
10. Ensure sector delivers consistent and outstanding service
Required Skills & Experience
* Office-based customer service or sales support experience
* Strong verbal and written communication skills
* Highly organised with strong attention to detail
* Excellent time management and ability to prioritise workload
* Confident using IT systems and data reporting tools
* Experience working with KPIs and revenue targets
* Proven ability to work under pressure in a fast-paced environment
* Comfortable with phone-based communication (inbound and outbound)
Desirable
* Knowledge of the catering equipment or hospitality industry
* Experience in project or account coordination roles
Personal Attributes
* Calm, confident, and enthusiastic
* Tenacious, methodical, and self-reliant
* Team player with initiative and problem-solving mindset
* Adaptable and open to change
* Driven by high standards and attention to detail
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