Overview
The role involves maintaining a high profile around the development/office and ensuring residents are checked within our requirements. It also includes daily checks to ensure the building is safe and secure, keeping records in line with internal procedures, and ensuring all data is protected and kept secure at all times. The role requires keeping communal areas, gardens and grounds clean and maintained through effective management of contractors, and being responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
Responsibilities
* Maintain a high profile around the development/office and ensure residents are checked within our requirements.
* Carry out daily checks to ensure the building is safe and secure; maintain records in line with internal procedures; ensure data is protected and kept secure at all times; keep communal areas, gardens and grounds clean and maintained through effective management of contractors.
* Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
* Encourage and support the formation of a Residents Association; work with them to enhance the customer experience for residents; help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
* Build and maintain links with residents' family members, local authorities; doctors, social workers, health authority, etc., as required and appropriate.
* In the event of an emergency, call the appropriate response team or authorities.
* Assist with sales listed with our partner company Retirement Homesearch; make new residents feel welcome and help them settle in; where possible, be present to welcome them.
* Work across your local peer team of Development Managers for advice and day-to-day support and travel to team/company meetings on a monthly/annual basis.
* Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
* Communication – a natural communicator, with the ability to resolve issues and complaints effectively.
* Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations.
* IT – able to operate Microsoft Office applications; confident in learning new systems.
* Administration – organised, methodical and experienced in keeping accurate records.
* Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
About the Company
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and Property Managers Association Scotland (PMAS). It holds a Five Star Rating from the British Safety Council and is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
The Benefits: Our customers deserve the best and the same applies to our people. We provide the technology, training and support needed to do the job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, including private medical insurance, pension contributions and life assurance. We also offer exclusive discounts on extra benefits to help you and your family, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
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