Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Service Coordinator
Location
Ashford, Kent
About Us
Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily in and around Hertfordshire and the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities and many other industrial and business segments.
Job Summary
As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
1. Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
2. Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
3. Ensure service and contract administration activities are performed as required
4. Coordinate the movement, upkeep, utilisation and paid hire of rental units
5. Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
6. Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
7. Management and resolution of invoicing queries and disputes
8. Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
9. Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
Basic Qualifications
10. Proficient in Microsoft Office applications required, Simpro and Sage knowledge advantageous
11. Experience in a field service planning/coordination role preferred
Travel & Work Arrangements/Requirements
12. Site based
Key Competencies
13. Excellent communication and customer relationship building skills are critical
14. Flexibility, initiative, willingness to drive change in process and systems essential
15. Must possess good written and numeric skills
What we Offer
16. 25 days Holiday + 8 Bank Holidays
17. Holiday Purchase Scheme – additional 5 days annual leave
18. 5% Employee and 7% Employer Pension Contribution
19. Westfield Health Cashback Plan
20. Death in Service Benefit of 4x salary
21. Cycle Scheme (After probation period)
22. Electric Car Scheme (After probation period)
23. Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
24. Costco Gold Company member, with access for employees to join
25. Employee Assistance Program
26. Enhanced Maternity and Paternity Policies
27. LinkedIn Learning – full free access
28. O2 Reach
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