Job Description
Technical Services Manager
Birmingham Salary: Dependent on experience Full-Time Role
Overview
We are currently working with a well-established organisation within the faade and construction sector who are seeking an experienced and technically strong Technical Services Manager to lead their Technical Services function based in Birmingham.
This is a key leadership position, responsible for overseeing technical delivery, supporting commercial activity, and driving high standards across a multi-functional technical department.
The ideal candidate will bring a strong technical background from a faade, aluminium systems, or wider construction design environment, combined with proven experience in leading and developing technical teams.
Role Overview
The Technical Services Manager will take full ownership of the Technical Services function, ensuring the delivery of high-quality technical support across internal teams, customers, and external stakeholders.
Working closely with Sales, Marketing, and wider technical functions, you will play a key role in ensuring a consistent, commercially focused and technically robust approach across all project activity.
Key Responsibilities
Technical Leadership & Department Management
Lead and manage the Technical Services Department
Develop and support a high-performing technical team
Ensure delivery of accurate, compliant, and commercially effective technical output
Act as a senior point of technical authority within the business
Technical Support & Delivery
Provide expert technical support to customers, prospects, and internal teams
Produce technical drawings, data, schedules, and calculations to support project wins
Ensure all technical information is accurate, compliant, and up to date
Attend client meetings, site visits, and industry events where required
Commercial & Cross-Functional Collaboration
Support Sales and Marketing teams with technical expertise
Contribute to securing new business through technical input and solutions
Promote the business as a leading system supplier within the market
Deliver cost-effective, high-quality technical solutions
Systems, Reporting & Compliance
Maintain accurate records of departmental activity and performance
Report regularly on KPIs, workload, and team performance to senior leadership
Use Salesforce to track daily activity and project progress
Liaise with head office to ensure technical alignment and system accuracy
Engage with industry bodies and trade associations to maintain compliance and competitiveness
Team Development
Conduct regular training, competency reviews, and one-to-one development meetings
Drive continuous improvement across technical processes and team capability
Candidate Requirements
Proven experience in a technical role within faade, aluminium systems, or construction
Strong background in a design office, technical services, or engineering environment
Demonstrable experience managing and developing a technical team
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong CAD skills (2D essential; Revit/3D advantageous)
Excellent communication skills, both written and verbal
Confident engaging with stakeholders at all levels, including senior leadership
Desirable
Experience with Logikal software
Exposure to Salesforce or similar CRM systems
Knowledge of faade systems, aluminium products, or related manufacturing environments
Whats on Offer
Opportunity to lead a key technical function within a growing business
Senior-level responsibility with cross-functional influence
Competitive salary based on experience
Strong professional development and progression opportunities
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