About the Organisation
NHS Lanarkshire puts the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve 655,000 people across rural and urban communities in North and South Lanarkshire. NHS Lanarkshire provides Acute Services across three main sites, Corporate & Property & Support Services, and North and South Lanarkshire Health and Social Care Partnerships, delivering integrated primary healthcare and social care services to local communities and surrounding areas.
Role
Supervise an administrative team of secretaries and clerks and provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the team's work follows NHS Lanarkshire’s standard operating procedures.
This post is fixed term / Secondment for 11 months
In This Key Role, You Will
* Organise staff rotas to ensure leave is taken in a structured fashion across the team, maintaining an appropriate level of service.
* Allocate daily work to ensure a prompt service is maintained.
* Monitor demand for administrative services (e.g., letters dictated, appointments to be booked) and monitor the output of the team and individuals. Use performance reports so that staff understand team performance and their individual contribution. Identify any significant risks to the delivery of a prompt administrative service (e.g., routine letters taking longer than a week to be typed) and agree appropriate actions with your Directorate Support Manager.
* Work with the clinical lead to monitor clinical performance with administrative work (e.g., e‑vetting, clinic outcomes, dictation of discharge letters, verification of letters). Agree appropriate steps to make improvements where problems are identified.
What You'll Bring
* SVQ level 3 qualification (or equivalent experience) plus at least 2 years experience as a medical secretary.
* Comprehensive knowledge and understanding of medical terminology.
* Evidence of good communication skills with patients, clinicians and colleagues.
* Advanced audio typing skills.
Working Hours and Pay
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What We Offer
* Annual Leave – 35 days including public holidays.
* Generous NHS pension scheme.
* Annual incremental salary progression.
* Paid sick leave increasing with length of service.
* NHS discounts and more.
Diversity and Inclusion
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience * or any other dimension that can be used to differentiate people from one another. Care‑experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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