Description About the Role As a Store Manager at Victoria’s Secret, you’ll guide, support, and inspire your store to deliver exceptional experiences, create meaningful customer relationships, and achieve strong results with confidence and care. What’s in (your) store for you… Lead from the heart - You’ll train, coach, and inspire your team, setting them up for success and help them to shine Be a role model - You’ll set the tone for the store, fostering an inclusive, positive environment where the team feels valued, motivated, and proud of the work they do Think of the customer - You’ll be a friendly face to every customer you meet, always putting their needs first and planning ways you can personalise and maximise the customer experience in store, and making sure your team does the same Lead day-to-day operations - You’ll own your P&L and lead on key KPIs across the store, always with a focus on profitability and controllable costs (think hiring, rotas, payroll, customer success, stock control), which help maximise sales and profitability An eye for visuals - our brand visual standards are high (of course), but our Visual Team can support you and your team in understanding and delivering them with pride Listen, share & shape - Your ideas matter. You’ll create space for your team to share their perspectives and collaborate with partners across the business to help us evolve and grow Keep your store safe - You’ll make sure the store is compliant, organised and prepared for every launch, layout change and moment that matters, keeping both your team and customers safe and supported About You You have experience leading a fast-paced store and a track record of delivering strong results through people, service and operational excellence You demonstrate a strong understanding of how to lead and deliver a company strategy, driving strong performance and results You have a passion for retail - You have a passion for all things retail whether it be front or back of house. Ultimately, creating a unique experience for each customer is your favourite thing to do You lead with purpose - You lead with purpose, engaging and developing your team to have a shared enthusiasm for the brand You can build strong relationships - You build genuine relationships with customers, with your team and with partners across the business You embrace change - You enjoy problem-solving, multitasking, and working collaboratively to meet challenges with optimism You have creative flair - People describe you as approachable and resourceful with a creative side when it comes to engaging teams and bringing initiatives to life