About the Role As a Reservations Consultant for Space Student Accommodation, you will be the first point of contact for prospective student residents. Based in our vibrant Sales Hub within Space Café on South Street, your role is to drive conversions from enquiries to completed bookings while delivering exceptional customer service. You will act as an ambassador for the Space brand, guiding prospective residents through the booking journey with warmth, professionalism, and in-depth knowledge of the accommodation offering. In addition, you’ll support the wider Scotsman Hospitality business by handling restaurant and event enquiries, and assisting with hotel reservations for The Scotsman Collection. Key Responsibilities Student Accommodation Sales Engage with prospective residents in person, via email, and over the phone to provide information on availability, pricing, and the booking process Promote the benefits of living at Space, highlighting location, community, and value for money Follow up on leads using our CRM system to maximise conversions Assist students throughout the booking journey, ensuring a seamless and supportive experience Encourage viewings and help coordinate with the on-site property team Accurately record interactions and booking progress in StarRez CRM Brand Representation Represent the Space brand in a professional and engaging manner at all times Provide a welcoming and informed presence in the Space Sales Hub Support in the delivery of events, campaigns, and promotional activities as required Scotsman Venue Support Respond to restaurant and event enquiries for other Scotsman venues, delivering a consistent customer experience Assist with hotel reservations across The Scotsman Collection, offering cross-promotional support where appropriate Maintain strong knowledge of Scotsman venues to promote effectively What We’re Looking For Excellent communication and interpersonal skills Confident and personable with a natural ability to build rapport Sales-driven with a focus on delivering results Highly organised with strong attention to detail Able to work independently and as part of a wider team Comfortable using CRM systems (experience with StarRez is an advantage but not essential) Previous experience in customer service, hospitality, or student accommodation is desirable What We Offer: Competitive salary and benefits package. A friendly and supportive work environment. Opportunities for professional development and career growth through our Scotsman Steps Programme. The chance to make a positive impact on the student experience in St Andrews. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. Access to the Scotsman Perks Benefits Portal. Refer a Friend Scheme. Next Steps: If you think the role of Reservations Consultant is for you, apply now and one of our friendly team will be in touch.