Job Description
About the Role
As Property Compliance and Helpdesk Manager, you’ll be responsible for:
* Overseeing statutory and regulatory compliance across our care homes and supported living services (CQC, HSE, fire, environmental health).
* Leading the Property Helpdesk team to ensure maintenance requests are logged, prioritised, and resolved within agreed SLAs.
* Conducting audits and inspections, managing risk assessments, and driving continuous improvements.
* Working with contractors and suppliers to ensure high standards, value for money, and regulatory compliance.
* Providing assurance to senior leaders through clear reporting, governance, and proactive problem-solving.
You’ll blend strong technical property knowledge with an understanding of the needs of vulnerable adults, ensuring safe, inclusive environments that enable people to thrive.
What We’re Looking For
We’re looking for a confident and skilled manager who can lead by example, balance competing priorities, and foster a culture of accountability and service excellence.
Essential skills and experience:
* Strong background in property, facilities, or helpdesk management within a regulated, multi-site environment (healthcare, social care, education, or similar).
* Knowledge of building compliance and health & safety requirements (fire safety, legionella, asbestos, electrical, environmental health).
* Leadership experience with a track record of developing teams and improving services.
* Proficiency with CAFM/property management systems and confident IT/reporting skills.
* Excellent communication, problem-solving, and stakeholder management skills.
* Commitment to equality, diversity, and the needs of vulnerable adults.
* Full UK driving licence and ability to travel as required.
Desirable:
* Degree or diploma in Facilities Management, Property, Health & Safety, or a related field.
* Professional certifications (IOSH, NEBOSH).
* Experience in regulated social care or supported living environments.
Why Join Us?
* Make a real impact by ensuring safe, compliant, and high-quality homes for vulnerable adults.
* Work in a supportive and collaborative environment where your expertise is valued.
* Lead a dedicated team and shape how we deliver responsive property services.
* Opportunities for professional development and continuous learning.
If you’re passionate about property compliance, operational excellence, and making a difference in social care, we’d love to hear from you.