Partner Success Manager About the Role We're looking for a proactive and relationship-driven Partner Success Manager to join our team and play a pivotal role in driving value across our partner ecosystem. In this role, you'll build strong, trusted relationships with our reseller and implementation partners-ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you'll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed. You'll work collaboratively across teams and with external stakeholders to drive retention, increase customer lifetime value, and ensure that every interaction delivers a positive, seamless experience. What You'll Be Doing - Build and nurture trusted, long-term relationships with reseller and implementation partners - Support partners through onboarding, training, and ongoing enablement - Collaborate with partners to drive customer success strategies that improve retention and growth - Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios - Facilitate insight-led conversations with partners and customers to maximise value from our solutions - Act as a bridge between partners and internal teams, removing barriers and unlocking success - Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints - Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised - Champion an exceptional customer and partner experience in every interaction Key Responsibilities - Identify and forecast customer attrition risks using engagement data, metrics, and partner insight - Analyse performance data to uncover service gaps and improvement opportunities - Drive data-led decision making across partner and customer portfolios - Support partners in developing and executing their Customer Success models - Identify opportunities for customers to gain more value from their software and services - Close success gaps through cross-functional collaboration and process improvement - Contribute to the overall success of the team by proactively identifying issues and recommending solutions - Ensure all partner and customer queries are handled efficiently, professionally, and positively - Deliver outcomes aligned to the Partner Success strategy What We're Looking For - Strong relationship management skills with the ability to influence at all levels - A data-driven mindset with the ability to translate insights into action - Experience in partner management, customer success, or account management - Excellent communication and stakeholder engagement skills - Proactive, curious, and solution-oriented approach - Ability to work collaboratively in a fast-paced, cross-functional environment - Passion for delivering exceptional customer and partner experiences Why Join Us? - Be part of a team that is customer-obsessed and partner-first - Play a key role in driving business growth and long-term value - Work in a collaborative environment where your ideas and impact matter - Help shape a partner ecosystem where every partner is successful, and every customer is happy Benefits? We have plenty - Video: https://www.youtube.com/watch?v=TCMtTYUUiuU - Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. - 25 days of paid annual leave with the option to buy up to another 5 days - 8 bank holiday days - Paid 5 days yearly to volunteer through our Sage Foundation - 50% income protection - Holiday buy sell - Comprehensive health, dental, and vision coverage - Work away scheme for up to 10 weeks a year - Ongoing training and professional development - Hybrid working - Healthy Mind app membership - Access to various helpful memberships for finances, health and wellbeing \LI-MS2 Partners Alliances and Expert Services United Kingdom Newcastle Hybrid Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Partner Success Manager Job Description : Key Responsibilities : Function : Country : Office Location : Work Place type : Advert Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.