We are
hiring a Reservations Manager at Beaverbrook to ensure smooth and efficient
operations in the reservations department through prompt, effective, and personalised reservations service for our country house hotel Beaverbrook and our London
hotel Beaverbrook Town House. This role is pivotal in providing
flawless, upscale, professional, and high-class guest service experiences. The
Reservations Manager oversees and coordinates the pre-arrival process of
special guests and VIPs, ensuring all booking processes meet LQA standards
while working towards budgeted targets.
What
you’ll be doing:
* Ensuring
smooth and efficient operations in the reservations department.
* Delivering
high-class guest service experiences.
* Overseeing
and coordinate pre-arrival processes for special guests and VIPs.
* Managing
all booking processes to meet LQA standards.
* Working
towards achieving budgeted targets.
Who
you are:
* Business
or hospitality management qualifications are advantageous but not
essential.
* Experience
in Opera Cloud, Res Diary, TNG, and Synxis is desired.
* Experience
in a 5* luxury hotel in a similar role.
* Understanding
of the luxury market.
* Sales-driven,
organised, and efficient.
Shift Pattern:
* 40 hours per week.
* The hours for this position will typically consist of 09:00-17:30 Monday-Friday, with flexibility dependant upon business needs.
Salary: Up to £41,600 per annum dependent upon skills and experience plus Tronc and Commission.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team, you can expect to receive:
* Competitive salary
* Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
* Personal development support
* Wide range of recognised qualifications and development opportunities
* Discounted rates on Food & Beverage
* Meals on duty for some positions
* 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
* Pension
* Long Service Awards
* Recommend a friend scheme
* Cycle to work scheme
* Uniforms
* And other local benefits