Job Role
You will be responsible, for providing a responsive and pro-active Housing Management service to residents in an Extra Care Housing Scheme, enabling them to live as independently as possible.
Key Duties
* Operate an effective and efficient service in accordance with Soha's policies, procedures and service standards with specific attention to Safeguarding duties
* Work within a team to ensure schemes are monitored and comply with health and safety regulations, visiting schemes as part of a rota and covering sheltered and extra care schemes during times of annual leave and sickness
* Organise viewings and signups for new tenants and promote vacancies at the scheme locally
* Welcome and support new residents as appropriate
* Promote the health and wellbeing of tenants through community engagement and resident involvement, particularly by organising activities and events
* Notify the Independent Living Manager or Head of Housing of any interruption in the service or risk to residents at the earliest opportunity and co-ordinate any necessary actions
* Deal with complaints promptly and seek solutions to issues as appropriate
* Contribute to the achievement of key targets, working toward continuous service improvements
* Any other duties that may be reasonably required
What you will need;
* Excellent communication and interpersonal skills
* Experience of working within a caring role, ideally with older people
* Experience of negotiating and working with external agencies
* Excellent organisational, administrative and IT skills
* Experience of dealing with challenging customers
* Ability to write reports and maintain records appropriately
* Current First Aid certificate or willingness to undertake training
* Full driving licence and access to suitable vehicle
* Flexibility to work occasional evenings and/or weekends
It would also be nice to have;
* A qualification or professional accreditation in housing or care services
* Knowledge or understanding of dementia
* Knowledge or awareness of advocacy