Job Description:
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
We are hiring a site based engineer on a secure site at Guildford, with possible support provided at other site within the vicinity – Frimley.
Main responsibilities:
1. Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
2. Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
3. Acts as a liaison with customers on administrative and technical matters for assigned projects.
4. Performs analyses and prepare reports on system problem trends and issues.
5. Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
6. Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
7. Assists in the design of basic technical programs for projects or enhancements to existing programs.
Detailed Job Description:
This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.
Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.
This role is primarily site based at Guildford, but will involve support for supported sites such as Frimley.
As a Desktop Support Engineer you will:
8. Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
9. Carry out Security Audits of all devices holding Data on the network by Scanning and reporting
10. Answers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
11. Act as a liaison with customers on administrative and technical matters for assigned projects.
12. Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
13. Assists in the design of basic technical programs for projects or enhancements to existing programs.
14. Break-Fix of all in-scope managed devices
15. Asset Management & Stock Management
16. Managing the lifecycle of loan user equipment
17. Act as a central point of contact for the customer
18. Software and system fault diagnosis, analysis and fix
19. Take responsibility for stock used and follow the correct procedures regarding stock management
20. Proactively keeping the customer updated with problem status at all times
Essentials Skills/Qualifications
21. SC Security Clearance
22. Experience working with the company's hardware, software and equipment products
23. Experience working with customer technology and support requirements
24. Experience working with process and/or system design concepts
25. Experience working with appropriate programming languages, operating systems and software
26. Experience working with engineering principles and practices
Desirable Skills/Qualifications
27. Basic Network Knowledge (Patching, tracing switch information etc.)
28. Service Now Ticketing System Experience
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.