About The Role
We are looking for a Helpdesk Support Specialist to join our team Monday to Friday, 08:00-16:30.
Responsibilities
* Providing support to the Helpdesk Team.
* Raising and closing jobs for reactive and system work orders.
* Booking reactive and PPM (Pre Planned Maintenance) tasks.
* Working with the HD Team to ensure seamless management of the contract.
* Providing Helpdesk cover for sickness and absence.
* Handling inbound and outbound calls.
* Dealing with subcontractors.
* Raising quotes and purchase orders.
* Chasing jobs for completion.
* Assuring all jobs are at the correct status.
* Diary management.
Qualifications
* Strong customer service skills.
* Proven administration experience (if applicable).
* Experience working with the CAFM system is advantageous – Concept.
* Knowledge of Microsoft Office packages.
* Exceptional telephone manner.
* Work well both as part of a team and independently.
Benefits
* 25 days holiday plus bank holidays.
* Employee Referral Scheme.
* Regular social and charity events are held in our offices.
* Opportunities to get involved in charity events in the local community.
Wellbeing
* Eye test £25 voucher and up to £100 towards glasses.
* Access to CHROMA, our internal colleague‑led diversity and inclusion community – join a committee or take part in our D&I initiatives and events.
* Access to internal Mental Health First Aiders.
Career Development and Recognition
* Immediate access to Opportunity, our internal Learning and Development platform.
* Opportunity to win monthly OCS True Star.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-Ljbffr