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Customer Service Advisor
Unit: Consumer
Location: Plymouth Contact Centre, Plymouth, United Kingdom
Why this job matters
Are you someone with a wealth of life experience that can help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from years of building relationships. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Plymouth? We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcomes.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility. We’ll support your success by making sure you don’t miss appointments or can look after your family in emergencies. This includes scheduling your own breaks, banking time, and the option of occasional home working.
What’s in it for you?
* A starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave – up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
* Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they grow their family.
* Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds each year.
* Support in carving your own career path. We are passionate about developing our people and supporting your career ambitions.
* Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental coverage to protect you and your family.
Along with all this, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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