Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about and .
Job Description
Your mission
You'll lead the teams that make our AML Operations function brilliant at what they do. Your focus? Making sure our people are set up for success through world-class training, rigorous quality control, and smart outsourcing partnerships. You're not running day-to-day operations – you're building the foundations that let our operational teams deliver fast, fair, and compliant outcomes for our customers.
This is about enabling excellence at scale, in true Wise fashion: no shortcuts, no unnecessary complexity, just what works.
What you'll be doing
You'll lead a team of Senior Leads across three critical enablement areas, working closely with FinCrime Operations, Product, and Compliance to keep raising the bar.
Training & Development
1. Own the end-to-end training strategy for AML Operations – from onboarding new starters to keeping seasoned investigators sharp on evolving risks and regulations
2. Design and deliver training programmes that are engaging, practical, and effective
3. Build scalable learning frameworks that work across our global teams and outsourced partners
4. Measure what matters: training effectiveness, time-to-competency, knowledge retention
5. Stay ahead of regulatory changes and make sure our teams are always ready
Quality Control
6. Lead our QC function to ensure investigations are accurate, consistent, and compliant
7. Build robust QC frameworks that catch issues early and drive continuous improvement
8. Turn QC insights into actionable feedback loops for training and process improvement
9. Partner with Compliance to ensure we're meeting regulatory expectations across all jurisdictions
Project Management & Outsourcing
10. Lead a team of project specialists to identify and deliver operational improvements across AML Operations
11. Partner with Operations and Product teams to turn insights from training and QC into tangible process enhancements
12. Drive initiatives that improve efficiency, accuracy, and the overall customer experience
13. Ensure improvements are implemented effectively and embedded into BAU
14. Oversee relationships with our outsourced partners, ensuring they meet Wise standards
15. Drive performance through clear SLAs, regular calibration, and constructive feedback
16. Work with vendors to embed our training and QC standards into their operations
How you'll know you're succeeding
17. For our customers: Investigations are handled accurately and fairly, with fast resolution times.
18. For Wise: Training investments translate into measurable performance improvements. QC catches issues before they become problems. Outsourced teams perform like they're part of the team.
19. For Wisers: Teams feel confident and capable. New starters ramp up quickly. Quality feedback is constructive. People grow in their roles.
Qualifications
Experience:
20. 10+ years in Operations, ideally in banking or fintech
21. Financial crime background – could be AML, fraud, transaction monitoring, sanctions, or KYC. You don't need to be the deepest technical expert, but you need to understand the landscape
22. Proven track record building and scaling training programmes, coaching & mentoring intiatives – this is essential
23. Strong experience in quality assurance and control frameworks
24. Familiarity with managing outsourced operations and vendor relationships
Leadership
25. 5+ years leading and developing senior teams
26. You've built future leaders, not just managed people
27. Comfortable operating across multiple locations and time zones
28. Track record of influencing without authority – you'll need to partner effectively with Operations, Product, and Compliance
How You Work
29. Data-driven decision maker, comfortable with tools like Looker, Superset, or similar
30. Exceptional communicator – you can make complex things simple for any audience
31. Proactive and autonomous – you spot gaps and fix them without being asked
32. Comfortable with ambiguity and fast-paced environments
Additional Information
Why this role matters FinCrime Operations is at the heart of keeping Wise and our customers safe. But even the best processes fall flat without well-trained people, robust quality standards, and partners who share our values. That's where you come in. You'll shape how hundreds of people across the globe learn, improve, and deliver.
Interview process
33. Recruiter call
34. 1st interview (AML Ops)
35. 2nd interview (Product)
36. Final interview (Leadership)
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit .
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