Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: * Own and resolve L1 & L2 tickets with speed and precision. * Troubleshoot and fix break-fix issues to keep systems running smoothly. * Handle ad-hoc IT requests and contribute to small projects that make a big difference. * Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. * Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: * ITIL knowledge and a solid understanding of service management. * Proven ticket handling experience in a busy service desk environment. * Strong troubleshooting skills and the ability to work independently. * Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age