Business support lead

Overview

We are looking for a Senior Business Support Lead to join Kent Enablement at Home (KEaH) and provide leadership and oversight of business support functions during extended hours (06:30 – 22:00). The role ensures consistent, high‑quality service continuity across Kent Enablement at Home.

Responsibilities

• Lead and supervise Business Support staff, promoting development, resilience and high performance
• Support service delivery across extended hours, providing continuity and escalation support outside core hours
• Act as a key point of contact for business processes, queries and operational issues
• Contribute to workforce planning to ensure effective cover across early mornings, evenings and peak demand periods
• Oversee data collection, reporting and analysis to support decision‑making and service improvement
• Work collaboratively with internal and external stakeholders to enhance service delivery
• Lead or contribute to improvement initiatives, projects and business change activity
• Support statutory processes (e.g. complaints, FOI, SARs), ensuring compliance and timely responses

Qualifications

• Experience in line management and leading teams
• Thrives in a fast‑paced environment with competing priorities
• Strong organisational, communication and problem‑solving skills
• Ability to work flexibly across extended hours to meet service needs
• Experience of data analysis, reporting and service improvement
• Demonstrates resilience and sound decision‑making under pressure
• Committed to collaborative working and continuous improvement
• Proven experience in business support, administration or a care‑related environment (training and support provided)

Working Patterns

Working patterns and contractual hours will be discussed at interview in line with service requirements. The role operates on a flexible rota, covering early mornings, evenings and weekends as needed.

Benefits and Working Environment

• Make a visible difference to service delivery and outcomes.
• Develop your skills and experience within Adult Social Care.
• Take on a key leadership role influencing service improvement.
• Access opportunities to lead projects and support innovation.
• Benefit from flexible working arrangements and a competitive employee package.

Equality, Diversity and Inclusion

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Legal and Employment Information

The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service and the usual pre‑employment checks.