Facilities planner/helpdesk

Facilities Planner/Helpdesk - Glasgow - Salary up to £27,000 DOE

CBW are looking for an experienced administrator toprovide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment.

Key Responsibilities:

* Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.
* Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.
* Monitor progress of work orders, ensuring timely updates and completion within agreed SLA's.
* Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.
* Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.
* Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.
* Generate reports and provide data to support performance monitoring and facilities audits.
* Carry out general administrative duties including processing invoices, updating asset registers, and filing.
Person Specification:

1. Previous experience in a facilities, maintenance, or helpdesk role.