Overview
To provide a comprehensive, professional, and confidential administrative and secretarial service to the MHST using organisational ability in terms of administrative systems and demonstrating a high level of initiative and motivation.
To work in a managed rather than supervised environment, responsible for managing and prioritizing own workload.
To work effectively across the MHST, maintaining good communication and information sharing.
To organise and coordinate meetings for members of the team including liaising with other departments alongside other members of the Administration team.
To liaise closely with the Service Leads and take appropriate action in their absence for example, giving procedural and non-clinical advice and information to staff and parents including outside agencies and passing matters on.
To provide effective communication when dealing with the team and outside agencies.
To participate and contribute to the maintenance, evaluation, and continuing development of the MHST, including the use of SystemOne.
Responsibilities
* Answering telephone calls
* Opening and closing referrals
* Arranging appointments
* Supporting clinicians in reducing administration tasks
* Working with the clinical systems database System0ne and other systems
* Updating and overseeing databases
* Responsible for processing all referrals to MHST
* To plan and organize appointments for the team, demonstrating skills of tact, diplomacy and understanding.
* To be the first point of contact when dealing with all enquiries.
* Communicating with other members of staff within the Trust and external agencies.
* Organise assessments, ongoing therapy, reviews, appointments, and meetings.
* To ensure all correspondence and documents are added to SystemOne records and ensure confidentiality is always maintained.
* To take minutes at meetings as required.
* To liaise with the Development Lead to ensure the smooth running of the service.
* Ability to maintain judgement under pressure and work within agreed deadlines.
* To make appropriate decisions on matters arising and refer relevant matters on to the most suitable person.
* To be able to manage constant changes to plans and work without direct supervision and use independent judgement.
* To use own initiative in designing and completing forms for collection of data and the use by the professional staff.
Benefits
* Regular appraisal, personal development, planning and opportunities for continuing professional development.
* Opportunities to work closely with a multi-disciplinary team and learn from others.
* 27 days annual leave, 29 if you have worked for the NHS for 5 years and 33 if you have worked for the NHS for 10 years, in addition to 8 days bank holidays, based on full time hours.
* Entitlement to the NHS pension scheme.
This advert closes on Monday 16 Feb 2026
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