Job Description
We are looking for a proactive, energetic and experienced candidate to add to our Service Delivery team in a highly important role at our spoke in West Byfleet; Woking. This Operations Manager role, requires a background in distribution, fleet or logistics management on a large scale. Proven experience in people management, including; coaching and team development. Experience of building and fleet management and a history of dealing with budgets and target setting on a large scale, are all a must for this role.
Reporting to the Senior Operations Manager for Service Delivery, the Customer Services Operations Manager is responsible for the successful running and operation of the spoke. The Operations Manager will ensure that our employees follow safe practices, work in a safe environment and that our customers receive outstanding, consistent and industry leading service.
You will achieve this by demonstrating visible leadership, driving employee engagement, efficiency and safety, whilst also advancing continuous improvement across all areas of the spoke. You will be set personal objectives and will be responsible for the performance of your Team Managers to meet demanding targets as well as ensuring that deadlines and KPIs are met. This will then allow the spoke to maximise operational performance and efficiency, and ensure that high standards are achieved in p...