First Choice Homes Oldham (FCHO) have an exciting opportunity for an Anti-Social Behaviour (ASB) Officer to join our growing Community Safety team.
This is a fantastic opportunity whether you’re an experienced ASB professional or if you have relevant experience and are looking to build a career in housing and community safety. You’ll be part of a supportive, knowledgeable team that is passionate about making a real difference.
ASB is a key priority for FCHO, and this role plays a vital part in helping us create safer, stronger communities.
The impact you’ll make
In this role, you’ll help residents feel safe, supported and able to thrive in their homes.
You’ll manage anti-social behaviour and housing fraud cases from initial report through to resolution, balancing early intervention and support with enforcement where needed. From resolving neighbour disputes to preparing cases for court, your work will have a direct impact on people’s lives every day.
You’ll also work closely with partner agencies and internal teams to deliver joined-up solutions and protect vulnerable residents.
You will:
* Manage a caseload of ASB and housing fraud cases from investigation through to resolution
* Carry out victim vulnerability assessments and ensure appropriate support is in place
* Investigate cases, gather evidence and prepare documentation for legal action where required
* Resolve low-level ASB quickly and effectively to prevent escalation
* Prepare and present cases in court, acting as a professional witness
* Work in partnership with Police, local authorities and community safety partners
* Support residents by signposting to services to help sustain their tenancy
* Provide advice and guidance to colleagues on ASB and tenancy breaches
* Maintain accurate records and contribute to service reporting and improvements
Our ideal candidate:
You might be an experience ASB officer in a social housing organisation though we’re open to candidates from a range of backgrounds, including housing, community safety, policing, social work, environmental health or enforcement.
You’ll need:
BTEC Level 3 Advanced Award in Neighbourhood Nuisance and ASB Case Working or equivalent and a knowledge of housing law and antisocial behaviour legislation.
What’s most important is your approach.
You’ll bring:
* Strong communication skills and the ability to build trust with residents and partners
* The ability to handle challenging situations with empathy and professionalism
* Good problem-solving skills and sound judgement
* Strong organisational skills and the ability to manage competing priorities
* A commitment to delivering excellent customer service
Why join this team?
This is a genuinely supportive and collaborative team, currently made up of 6 ASB Officers and an admin function.
* A positive, friendly team culture where people support each other
* Very limited evening or weekend working no more than once per month
* Hybrid working (2 days in the office)
* A growing service with real investment and focus from the organisation
* The opportunity to learn from experienced ASB professionals
Your development
We’re committed to helping you grow your career.
* Support to gain professional qualifications (e.g. CIH)
* Opportunities to develop within housing and community safety
* Exposure to a wide range of complex and interesting cases
Why Join FCHO?
First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating.
Every day, we’re proud to make a real difference in our communities.
What’s In It for You?
We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development, including:
* 37-hour working week with hybrid working
* Salary of £36,335.10
* 30 days annual leave plus 8 bank holidays
* Defined contribution pension scheme (up to 10% employer contribution)
* Healthcare cash plan and private health insurance
* Employee Assistance Programme and 24/7 GP access
* Discounts, wellbeing tools and gym membership
* Enhanced family leave and sick pay
* Professional subscriptions paid (where relevant to the role)
* Onsight café and wellbeing room
Interested?
If you’re passionate about making a difference in communities and want to be part of a supportive, purpose-driven organisation, we’d love to hear from you. Please apply by 15/04/2026
Please note, we reserve the right to close this vacancy early should we receive a high volume of applications.
We are committed to building an organisation that represents a variety of backgrounds, perspectives, skills and are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.