Job Overview
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information about products and services to assist customers in making informed decisions.
* Handle complaints and resolve issues effectively while maintaining a positive attitude.
* Perform data entry tasks to update customer records and track interactions.
* Collaborate with team members to improve service delivery and enhance customer satisfaction.
* Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.
Qualifications
* Strong communication skills i
* Proven experience in customer service or related field is an advantage.
* Excellent phone etiquette with the ability to engage customers professionally.
* Strong analytical skills to assess customer needs and provide appropriate solutions.
* Proficient in data entry with attention to detail to ensure accuracy in record keeping.
* Ability to work effectively both independently and as part of a team in a fast-paced environment.
* A positive attitude with a willingness to learn and adapt to new challenges. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Assistant
Job Types: Part-time, Temporary
Contract length: 2.5 months
Pay: £13.00 per hour
Expected hours: 25 per week
Work Location: In person