First line support engineer

First Line Support Engineer

Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required.

This role involves managing assigned tickets or assisting other team members when necessary. You will require strong communication skills to update their customers about the status of their outstanding tickets.

Ideally you would have 1-2 years experience working within either an internal, or outsourced IT department.


Responsibilities / Skills:

Acting as the initial point of contact for incoming calls to the service desk

Monitoring ticketing system and triaging new tickets appropriately

Troubleshooting issues both remotely and on site

Escalating tickets as required to second line engineers

Configuring new equipment as per project specifications