Job reference number 337827
Customer Operations Manager
Salary starting from £45,888 plus potential 10% bonus, 25 days annual leave and generous pension
Full time, Permanent
Lewes DO, Lewes, BN7 2XZ
The Role
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
Shift Pattern
Monday to Saturday, 07:00 - 15:12 with a rolling day off. Flexibility will be required to meet the needs of the unit.
What You’ll Get
* 10% on-target bonus
* Generous holiday allowance
* Flexible working options
* Pension scheme
* Excellent parental leave policy (enhanced maternity pay, paternity leave, adoption leave and shared parental leave)
* Supportive and generous company sick pay
* Eligibility for employer-funded dental insurance and health assessment every two years
* Personalised benefits account through MyBundle+ platform for over 800 retail offers
* 24/7 access to tools, services and advice supporting physical, mental, financial and social health—free of charge
* Career opportunities with leading a team and shaping key decisions
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas.
Commitment to Inclusion
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Thursday 16th April 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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