About Us
We're not your average IT company. We're the trusted partner behind some of the world's biggest tech names — and we make it our mission to give clients more than just IT support. We deliver peace of mind, future-proofing, and genuine business value.
Our clients range from ambitious SMEs to global enterprises, and we've built our reputation on relationships, not transactions.
The Role
We're looking for an energetic, people-driven Customer Success Manager to own and grow client relationships. You'll be the voice of the customer inside our business — making sure every client feels valued, supported, and excited about the journey with us.
Think of yourself as part trusted advisor, part problem-solver, part opportunity-spotter. This isn't about firefighting — it's about building trust, driving outcomes, and helping clients get the absolute best from our solutions.
What You'll Be Doing
* Build lasting relationships with the Company's portfolio of clients
* Translate client goals into action plans, ensuring IT actually delivers business outcomes
* Spot opportunities to add value (from new services to optimising what they already have)
* Proactively resolve challenges before they even become "issues"
* Partner with sales and technical teams to grow accounts and drive renewals
* Keep CRM records sharp, so we've always got a clear picture of client health
What You Bring
* A natural flair for people and building trust
* Strong communication skills
* The ability to juggle multiple clients without dropping the ball
* Proactive, solution-oriented mindset (you see opportunities where others see problems)
* Highly organised with great time-management skills
* Previous experience in account management, customer success, or client services is a bonus
* No IT background? No problem — just bring curiosity and a willingness to learn
What's In It For You
* Structured onboarding and continuous training in cutting-edge IT
* A clear career pathway with opportunities to step up and grow
* A supportive team that's serious about success but not afraid to have fun
* Access to world-class tech partners and innovation at the forefront of the industry
* The chance to make a visible impact with clients every single day
Ready to Apply?
If you're enthusiastic, client-focused, and eager to build a career in the fast-moving world of tech — we'd love to meet you.
Send us your CV and a short cover letter telling us why you'd be a great fit.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site gym
* On-site parking
Work Location: In person