Job Description
Owner & Guest Experience Manager
Salary £34,921
Cherry Tree Holiday Park
Ready to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.
The Role
1. Delivering owner & guest interaction through all communication channels
2. Working closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations
3. Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
4. Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
5. Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
6. Training, Coaching and building the capability of the experience team
7. Managing a welcoming and resourceful owner and guest reception area
8. Identify and maximise opportunities for owners and guests by understanding the needs ...