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Customer Success
Company Description: VC-backed fintech platform
Job Description:
Join a fast-growing fintech platform as a Customer Success professional, playing a pivotal role in supporting customers and founders. You’ll bridge customer insights with internal teams, drive operational efficiency, and contribute to product, marketing, and growth strategies. This is a high-impact role in a dynamic startup environment.
Location: Leicester, UK
Why this role is remarkable:
* Work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.
* Backed by top-tier VCs, reflecting strong market position and growth potential.
* Key role in connecting customer insights with product, marketing, and operational decisions.
What you will do:
* Serve as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
* Handle customer queries across email, live chat, and phone with timely, empathetic support.
* Collaborate with founders on high-priority operational tasks, including reporting and data analysis.
The ideal candidate:
* Proven experience in customer support, customer experience, or operations.
* Strong organizational skills with the ability to manage multiple priorities and deadlines.
* Comfortable working closely with founders in a fast-moving startup environment.
How to Apply:
To apply for this job speak to Jack, our AI recruiter.
Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.