Support Administrator – TOTEX Cluster
Salary from £27,371
Up to 5% bonus
40 hours per week
Located at our Washington or Middlesbrough Depot
Are you an experienced administrator looking for your next challenge? Join Northern Gas Networks (NGN) as a Support Administrator in our TOTEX Cluster Team. This is a key role where you will help ensure the smooth delivery of operations across our gas sites.
As part of the Planning Team, you will be responsible for coordinating a range of administrative tasks including job creation, statutory noticing, and project closure. Your work will directly contribute to the successful execution of our field activities, so attention to detail and a methodical approach are vital.
This role involves regular interaction with both internal teams and external stakeholders, so strong communication skills and a customer-focused mindset are essential. You will be expected to deliver a first-class service, helping to keep projects on track and ensuring compliance with relevant regulations.
Key Accountabilities & Responsibilities
Create projects in our SAP system based on design and commercial requirements
Manage and report NRSWA notifications via SAP/Insight
Coordinate with Planners to ensure timely customer notifications
Liaise daily with Site Managers to track progress and update the whereabouts report
Prepare project files (both digital and paper) for site teams
Monitor and refresh safe dig prints
Capture data for project e-packs (mains and services)
Issue NRSWA registration details post-project closure
General office administration to support the wider team
What we are looking for
Strong administrative experience
Excellent communication skills – both written and verbal
Proficiency in Microsoft Excel and Word
Great time management and multitasking abilities
A keen eye for detail and a quality-first mindset
A collaborative, can-do attitude
Desirable: Experience in the utilities sector, SAP/Insight knowledge, or familiarity with gas/NRSWA legislation
What we offer you
Salary from £27,371 per annum
Bonus Scheme up to 5% per annum
25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
SSP for the first 2 calendar days then occupational sick pay
A generous stakeholder 5/10 pension scheme
Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days... and much more!
An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more!
We are... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.
Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are… Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!
Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.
Next Steps - Please apply by clicking apply and uploading your CV. We love to see how your experience and skills are transferable to this role so please ensure these are all included in your application. Once the advert has closed, we will be contact within one week to let you know if you have progressed to the next stage. We are looking to hold interviews for this role end of October. We look forward to receiving your application for the role.
If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help. Any applicant that requires reasonable adjustments from initial application through to interview are asked to contact the Recruitment Team at