## Counter Lead - Estee Lauder - Boots Chelmsford 3 days per weekChelmsford,GB-ESS,United Kingdom**The Estée Lauder Companies Inc.** is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.“Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires.As one of our highly skilled Counter Leads you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalised in-store experience which educates and delights our customers. The Counter Lead is responsible for supporting their brand in driving sales turnover and market share through consistently remaining consumer focused, whilst leading and developing any team members on counter. This position is part time, 3 days per week.If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.**You will have:** • A passion and energy to provide inspirational, authentic, and personalised customer service • An approachable, friendly with a ‘can-do’ attitude • Previous beauty/fragrance experience is desirable • Confidence in speaking to customers, get to know them and understand their needs to best cater to them • Flexibility availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview • Proof of right to live and work in the country**Compensation and Benefits:**• Competitive industry salary • Commission scheme • Product discount • Training and development## DescriptionThe Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.They are accountable for achieving this by· reflecting a credible and professional Brand image to all internal and external consumers at all times· maximising sales through selling, providing excellent service and retail standards· contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines· Understand daily/weekly targets· Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.· Keep up to date with competitor activities and missed opportunities· Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.· Deliver the Brand Strategy, ensuring the delivery of an effective local plan· Plan and implement local marketing & events initiatives, aligned to Retailer activity.· Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture· Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.· Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate· Use digital tools to ensure knowledge is kept up to date· Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.· Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations· Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)· Review retail standards on a daily basis ensuring they are maintained to the required standard· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes· Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk· Ensure all information requests are fulfilled accurately, within deadlines set· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed· Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to· Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.Commerciality· Manage daily replenishment, taking appropriate action where necessary· Maximise sales performance by utilising all commercial reports before making commercial decisions· Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales· Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control· Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines· Identify trends and make suggestions to enhance product performance.## Qualifications. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development· Commercial understanding and awareness of industry· Effective communication, organisation and prioritisation skillsWhen you upload your resume, we provide job recommendations to you. You will also receive job recommendations by email.You acknowledge that you will provide the relevant entities of The Estée Lauder Companies with your resume/CV that contains your personal information, and that you have read and agree to the collection, use, and international transfer of your personal information in accordance with our. The relevant entities of the Estée Lauder Companies (the prospective employers) will use your personal information to suggest jobs that fit your skills and experience and (if you decide to upload your resume/CV) may also email you future jobs that may be of interest to you. 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