Here at Virgin Media O2, we are looking for a committed and customer-focused Customer Support Change Advisor for a 12-Month FTC! If you fancy a chinwag with our customers, you will get the opportunity to proactively reach out to customers to discuss their options, including contract termination, service transfer, or opportunities for new services with our sales team.
You will address and resolve customer enquiries promptly, maintaining the highest level of professionalism and care to ensure issue resolution and customer satisfaction.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, impactful teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
The must haves
1. Proficient in handling both outbound and inbound business-to-business interactions, with a strong ability to identify and capitalise on upselling opportunities.
2. Possesses superb verbal and written communication abilities, effectively conveying information clearly, alongside strong organisational skills to handle multiple tasks simultaneously.
3. Adept at adjusting interactions to meet varied customer needs, consistently prioritising excellent customer service.
4. Experienced in using Salesforce, Remedy, and NRM, as well as standard office software, to ensure efficient customer and operational management.
5. Exhibits a positive attitude and effective collaboration skills, with the resilience and adaptability needed to thrive in a dynamic, fast-paced environment.
The other stuff we are looking for
6. Handle inbound calls with empathy and efficiency.
7. Keep accurate and comprehensive records of all customer interactions, ensuring information is readily available for effective follow-up and strategic decision-making.
8. Provide comprehensive support to customers transitioning to new services.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.